(Dive Travel Business News - April 14, 2010) -- What can we say? Airlines really don't want to have any customers when you hear the round-up of bizarre customer service behaviour we're reporting below. Let's hope this doesn't catch on and go global...
Last week the small Florida airline, Spirit Airlines Inc. became the first airline to announce it would charge up to $45 to put a carryon in an overhead bin starting August 1, 2010. Spirit airlines really, really, really wants you to like its carry-on baggage fees. Is this the Spirit of flight, the spirit of customer service or the spirit of greed? Check out the article.
In the wake of Spirit's announcement, earlier this week two Democratic U.S. Senators introduced legislation that would ban airlines from charging fees for bags carried aboard planes. "We cannot allow these flood gates to open." remarked Senator Ben Cardin. Read the article here. read more »
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