Travel Industry Articles

Twitter Tips for Sellers of Travel

(Dive Travel Business News - May 27, 2013) -- Carrie Finley-Bajak, a social media consultant who specializes in building travel industry branding online, says that Sellers of Travel need to invest a minimum amount of time each day to maintain a social media marketing presence.

The social media pro advises travel professionals to choose a couple of sites to master, committing to a minimum amount of time each day to curate, comment and share travel information. To expand the marketing reach and meet potential new customers, Finley-Bajak suggests that Travel Pros focus on sites that have large membership numbers, such as Facebook, Pinterest, Instagram, YouTube or Twitter. read more »

"Travel Effect" Campaign Raises Awareness of the Positive Benefits Travel has on Our Lives.

"Travel Effect" Campaign Raises Awareness of the Positive Benefits Travel has on

(Dive Travel Business News - Monday January 21, 2013) --Many people get the sense that travel strengthens relationships, improves health and can even help close a business deal, but they don't know it as fact. A new U.S. awareness campaign has been launched, called Travel Effect, aimed at making sure the public understands the impact that travel has on relationships, health, education, business and communities.

According to campaign organizers, Travel Effect will produce “groundbreaking” research projects and studies that will demonstrate the benefits that travel brings to people's lives, their careers and their communities. Current research examines travel's effect on relationships and its power to create lasting memories for children and adults. Other projects underway measure the bottom-line impact of business travel and the impact of government meetings on government operations, private-sector development and local communities. read more »

UStiA Issues Statement about Travel Insurance Claims During Flu Season.

UStiA Issues Statement about Travel Insurance Claims During Flu Season.

(Dive Travel Business News - Thursday January 17, 2013) -- The U.S. Travel Insurance Association (UStiA) has issued a statement to address the record flu season the U.S. is experiencing this travel season.  The UStiA reminds travel professionals that their clients could lose non-refundable payments in case they have to cancel or postpone a trip because of illness, and agents should recommend clients purchase travel insurance.

Furthermore, some travel insurance policies will reimburse unused, non-reimbursable days remaining in the trip if a client becomes ill during a trip, and have to cut short a cruise or a tour. Some policies will reimburse additional expenses including extra hotel nights, meals and other costs up to a set amount. read more »

DAN Launches Annual Travel Insurance Progam.

DAN Launches Annual Travel Insurance Progam.

(Dive Travel Business News - November 9, 2012) -- Known for the security and protection that its membership and insurance provide the diving community, Divers Alert Network Divers (DAN) has launched a new Annual Travel Insurance program. With yearly premiums starting at one flat fee, travelers are covered for all trips more than 100 miles away from home taken over a 12-month period for trips to a maximum of 90 days.

Understanding that active dive travelers can range from teenagers to grandparents, often carry extra luggage with a higher price tag, and take longer and more extensive trips, the new DAN Annual Travel Insurance is not based on age, trip cost or duration. read more »

World's Best Dives Offers Industry Fams for Dive Travel Professionals

World's Best Dives Offers Industry Fams for Dive Travel Professionals

(Dive Travel Business News - August 15, 2012) -- Familiarization trips, a.k.a. "Fam" trips,  are designed to provide dive travel professionals with a hands-on look at the properties and destinations they sell. When done well, Fams provide professionals with the TOOLS to organize, promote and conduct a successful trip or even to build a "Travel Program". World’s Best Dives delivers some of the best opportunities for dive travel professionals to learn about exciting new destinations or the chance to re-visit classic destinations around the world. 

World's Best Dives Fam Trips are designed to let Group Leaders experience each of the host operations to the fullest extent, as well as to introduce many of the available activities (eco-tours, cultural tours, etc) as possible - participants become true experts through first hand experience. The advantages of investing time and money in a Fam trip include: read more »

Group Travel Insurance Now Offered by Divers Alert Network

(Dive Travel Business News - August 10, 2012) -- Developed in consultation with travel providers, wholesalers, retailers and other dive-travel professionals, Divers Alert Network (DAN) now offers Group Travel Insurance. The DAN Group Travel Insurance Program provides an additional layer of protection for companies booking dive-travel packages and includes trip cancelation, trip interruption, baggage delays and emergency medical coverage for groups of 10 or more travelers. Dive retailers, travel agents and other sellers of travel are eligible to use the DAN Group Travel Insurance Program. read more »

UK Government Office Accuses Online Travel Agencies of Anti-competitive Behaviour

UK Government Office Accuses Online Travel Agencies of Anti-competitive Behaviou

(Dive Travel Business News - July 29, 2012) -- The UK Office of Fair Trading, a government ministry that enforces consumer protection law and competition law, has accused online travel giants Booking.com and Expedia of striking deals with Intercontinental Hotels Group to restrict smaller agents' ability to offer discounted hotel rooms.

Following a two-year investigation, the OFT's provisional view was that the three companies had infringed competition law. It said the infringements were anti-competitive in that they could limit price competition between online travel agents and increase barriers to entry and expansion for online travel agents that may seek to gain market share by offering discounts to consumers.

The formal investigation was initiated in September 2010, following a complaint submitted by a small online travel agent, alleging that it was being prevented by various hotel chains from offering discounted sale prices for room only hotel accommodation. read more »

Green Globe Launches Sustainable Travel Site

Green Globe Launches Sustainable Travel Site

(Dive Travel Business News - April 26, 2012) --  - Green Globe Certification recently launched its new sustainable travel website, www.greenglobe.travel . The site provides sustainable hotels, cruise ships, meeting facilities, tour operators, and attractions in the world’s most exciting travel locations. Businesses are displayed in alphabetical order with description, pictures, location and map, contact information, and links to booking. Users can also search by property name, country, or category. All properties are Green Globe members that are already certified or in the process of being certified for their sustainability achievements. read more »

Island Dreams Marks 25th Anniversary

Island Dreams Marks 25th Anniversary

(Dive Travel Business News - April 23, 2012) – Houston-based Island Dreams Travel marks its 25th year in business with sales, celebrations, an underwater photo contest and a great travel prize drawing. Founded in 1987, Island Dreams isa a wholesale and retail travel business specializing in scuba diving trips to exotic locations spanning the globe. The company’s award-winning web site, divetrip.com, is the longest-running scuba travel-specific site on the Internet. 

First launched in 1995, this web resource has grown to encompass a wealth of fascinating content and hundreds of unique underwater photographs. As a result, Divetrip.com provides an invaluable resource for web surfers interested in researching and comparing diving opportunities. read more »

New Leader at the Helm at Caribbean Dive Tours

New Owner Shawn Exnicious at Caribbean Dive Tours

(Dive Travel Business News - October 14, 2011) -- Shawn Exnicious is taking over the helm at dive travel wholesale company Caribbean Dive Tours. The change comes on the heels of the  announcement that Ron Grzelka, President and owner of Caribbean Dive Tours / Worldwide Dive Tours (CDT) will be retiring.

Former dive store owner of Atlanta Scuba & Swim Academny (now Atlanta Scuba and Swim Centers), Grzelka started Caribbean Dive Tours 23 years ago with the concept of providing dive travel services to the dive center that didn’t compete for his dive store customers. CDT continues with that same business model today, working with dive retailers and not competing against them.  Over the years, this U.S. travel wholesaler, tour operator and agency has grown to represent over 200 dive resorts, hotel & dive operations, and liveaboard vessels in the Caribbean and in the South Pacific. read more »

Gap Adventures Changes Name to G Adventures

Gap Adventures Changes Name to G Adventures

(Dive Travel Business News - September 29, 2011) -- Toronto-based tour operator Gap Adventures has changed its name to G Adventures, following a June copyright-infringement ruling in a suit brought by clothing giant Gap Inc.

In a June 24 decision in U.S. District Court for the Southern District of New York, Judge Alvin Hellerstein ruled in favor of Gap Inc. on trademark infringement, saying, "Gap Adventures has used similar marks in commerce such that there is likelihood of confusion."

Four days after the ruling, Gap Adventures founder Bruce Poon Tip called the decision "unfounded" in a letter to the industry, and the company said it would appeal the decision. However, in a letter to the industry dated Sept. 27, Poon Tip announced a change in the company name, with no mention of the lawsuit. read more »

Caribbean Dive Tours / Worldwide Dive Tours Announces Partnership

Shawn Exnicious New Managing Partner at Caribbean Dive Tours

(Dive Travel Business News - May 27, 2010) -- Ron Grzelka, President and owner of Caribbean Dive Tours / Worldwide Dive Tours (CDT) recently announced the appointment of Shawn Exnicious as Managing Partner.  Ms. Exnicious has worked with CDT for the past five years as an agent and now has become a partner with Grzelka to take over the leadership and guide CDT into the future.

Shawn Exnicious brings to the leadership role over 15 years of experience in the dive travel market working with Aggressor Fleet before joining CDT. Ron Grzelka said “Shawn has the experience and the relationship in and out of the industry to take CDT to a new level.”  read more »

Travel Pros Make a Come Back as the Number of Web-Booking Leisure Travelers Drops

Forrester Research Study Indicates Travelers Using Web to Plan Vacations Has Dro

(Dive Travel Business News - April 25, 2011) -- Despite predictions that the demise of the travel profession is all but arrived, travel professionals are experiencing an unprecedented come-back.  With natural disasters causing flight cancellations, revolutions putting tourist destinations off limits, and airline and rental car agencies confounding travelers with increasingly complex fees, vacations are becoming increasingly difficult to plan and execute.  On top of this, the Internet generates so much information that it has managed to confuse consumers trying to plan their own vacations.

A recent article in The Washington Post touts consumers are increasingly turning to travel professionals to handle their travel needs. Travelers are on information overload when it comes to planning their own trips. A study by Forrester Research found that the number of leisure travelers who enjoyed using the Web to plan and book their vacations dropped from 53 percent in 2007 to 47 percent in 2010. read more »

CLICKnDIVE.com Connects Divers, Retailers and Suppliers

CLICKnDIVE.com Connects Divers, Retailers and Operators.

(Dive Travel Business News - December 3, 2010) -- Retailers and Operators have been given a new tool to bridge the gap to divers’ travel needs with the launch of CLICKnDIVE.com, the first and only online portal to help divers plan their next local scuba dive or dive vacation.  CLICKnDIVE.com was introduced at the annua Diving Equipment & Marketing Association (DEMA) Trade Show in Las Vegas in November 2010.  

CLICKnDIVE.com is a subsidiary of Associated Oceans, LLC. a privately-held Miami-based company with veteran principals & management, connects Divers through Retailers to Resorts, Live Aboard and Local Charter Boats. CLICKnDIVE is a fully automated online booking/integrated point of sale system that captures the diver at the point they make the reservation and take them to the point of diving.  CLICKnDIVE will also serve as the data warehouse for all the subsequent components of this solution.  For each registered diver, CLICKnDIVE will capture and retain a diver profile, certification levels, each dive reservation and the details of each excursion. read more »

World Travel & Tourism Council 2011 Tourism For Tomorrow Awards

World Travel & Tourism Council 2011 Tourism For Tomorrow Awards

(Dive Travel Business News - December 6, 2010) --The application deadline for the World Travel & Tourism Council’s (WTTC) 2011 Tourism for Tomorrow Awards is fast approaching.  The WTTC invites tourism businesses and destinations worldwide to enter in one of the four categories: Global Tourism Business, Conservation, Community Benefit and Destination Stewardship, showcasing best practice in sustainable tourism.

WTTC's foremost awards, which include an international panel of expert judges and a rigorous on-site evaluation process, recognize and celebrate these advances in sustainable best practices. Finalists and winners will receive worldwide exposure, setting the standard for sustainable practices and projects.

Winners and Finalists will be publicly recognized during a special ceremony at the 11th Global Travel & Tourism Summit , held from 17-19 May 2011 in Las Vegas, USA, in the presence of government and industry leaders. read more »

Bahamas Diving Association Goes Live with Dive Travel Booking Engine

Bahamas Diving Association Launches Dive Travel Booking Engine

(Dive Travel Business News - March 30, 2010) -- The Bahamas Diving Association and Bahamas Ministry of Tourism have gone live with a custom built dive travel booking engine created for the Bahamas by Segnant Technologies of Dallas, Texas.

The unique booking engine allows adventure-seeking travelers the ability to view and book dive packages with any of the 37 members of the Bahamas Diving Association. Aside from diving and snorkeling, hotel-inclusive dive packages are offered,  and in some cases, meals are available for booking on the engine. For travelers not sure where to go for a Bahamas vacation, the new booking engine features  "Search" and "Hot Deals" buttons helping travelers to research their next trip. read more »

Website under Siege to Remove Unsubstantiated Viscious Reviews

TripAdvisor under Siege to Clean Up Online Reviews

(Dive Travel Business News - November 7, 2010) -- A British reputation management company, KwikChex, is gathering unhappy hotel owners and travel providers in a group to fight TripAdvisor: It's threatening to file class action suits in Britain and the United States for defamation and libel unless TripAdvisor changes its policies about posting user-generated hotel reviews.

The KwikChex group wants TripAdvisor to remove reviews that aren't verified but make serious charges such as crime, injury or illness. It wants other unverified insulting reviews taken down.  As part of its anti TripAdvisor strategy, KwikChex might also attempt to identify individual negative posters and go after them legally.

The advent of online reader review databases has been a positive development: Most anonymous reviews like those found on TripAdvisor can be honest, accurate and insightful. These reviews can help travelers and reward the best travel providers. Reviews can also pressure hotels to improve their service quality and property offerings so everyone wins.  read more »

Amazing Life Bio of Seychelles Pioneer in Marine Protection

Seychelles Environmentalist Kantilal Jivan Passes

(Dive Travel Business News - October 27, 2010) -- Kantilal Jivan, or Kanti as he is better known, father of Nature Seychelles Dr. Nirmal Jivan Shah, passed away suddenly at Victoria Hospital, Mahe, Seychelles on Thursday, October 21, 2010. As a Seychellois of Indian origin, he went beyond his career as a successful businessman, protecting the natural heritage of the Seychelles and influenced many people both in Seychelles and overseas.

Kanti was the first Seychellois to have received the Seychelles National Tourism Trophy and served as the Chair of the Seychelles Small Hotels and Guesthouse Association for many years He has been featured in more than two hundred magazine and newspaper articles, TV interviews and films. He starred with Omar Shariff in the film "Return to Eden" and was included by Ian Fleming as a character in a story in the James Bond novel "For Your Eyes Only." He wrote many articles about the Seychelles and was a prolific international speaker.   read more »

States to pursue licensing standard for travel insurance sales

States to pursue licensing standard for travel insurance sales

(Dive Travel Business News - October 31, 2010) -- U.S. state regulation of the sale of travel insurance could be moving in a new direction following an agreement among state insurance commissioners to work toward uniform guidelines for travel agents.

According to the U.S. Travel Insurance Association, whose members include some of the top brands of travel insurance providers, state governments now have a roadmap for developing a standard regime that would replace the existing patchwork of state laws and permit travel agents to distribute information about travel insurance and process applications, without a license.

The group said the National Association of Insurance Commissions recently agreed on a uniform licensing standard that would enable travel agents to engage in these activities as long as the insurance provider is licensed in that state. read more »

US Travel Promotion Act Starts Sept 15, 2010

US Travel Promotion Act begins Sept 15, 2010

(Dive Travel Business News - Sept 8, 2010) -- Earlier this summer, the U.S. Government raised U.S. passport fees substantially, increasing the cost for US citizens traveling abroad. This fall, the focus will be on inbound travel with the new U.S. Travel Promotion Act:  This Act, which goes into effect next week on Wednesday, September 15, calls for a $14 fee to be levied on travelers from 36 nations who enter the U.S.

The 36 nations are those that fall under the U.S. Visa Waiver Program, which allows visits to the U.S. of up to 90 days without the necessity of a seeking a visa (for non-work related travel).

Travelers from Visa Waiver Program countries will pay the $14 when they register online for U.S. travel through the Electronic System for Travel Authorization. Of the $14 fee, $10 will go toward tourism marketing and $4 will cover the operating costs of registering the travelers for the Electronic System for Travel Authorization. read more »

Shooting Near Popular St. Thomas Snorkeling Site

Gang-related shoot out at Coki Beach, St. Thomas

(Dive Travel Business News - July 17, 2010) --  Carnival Cruise Lines has suspended all excursions that include the Coki Beach area on St. Thomas, after a 14-year-old female passenger from the Carnival Victory was killed by a stray bullet in a gang related shoot-out on Monday July 13, 2010. read more »

Travel Pros Must Comply with Secure Flight Rules

Travel Pros must follow secure flight rules

(Dive Travel Business News - July 7, 2010) -- A couple of airlines are warning travel agents that passenger name records (PNR's) could be cancelled or agencies debited if they fail to properly submit the appropriate data for the U.S. Transportation Security Administration's Secure Flight program, the American Society of Travel Agents alerted members in a dispatch this week.

US Airways warned agents this week that beginning Nov. 1, "ticketed PNRs that do not contain proper Secure Flight data within 72 hours of departure may be cancelled," following an earlier warning from Continental Airlines, which said it could debit agencies for failing to submit Secure Flight data.

The TSA has been collecting Secure Flight data elements, including gender and date of birth, since August of last year, it said beginning Nov. 1, 2010, "TSA has threatened to return all non-compliant records to the airlines for follow-up," regardless of where the booking originated. read more »

Antigua Cracks Down on Crime

Antigua Cracks Down on Tourist Crime

(Dive Travel Business News - May 10, 2010 ) -- Antigua reportedly is cracking down hard on crime in the wake of the highly-publicized of a cruise ship passenger earlier this year. Antigua's tourism minister, Jon Maginley says, "We have adopted a zero tolerance (for) criminals and their behavior," saying the country will do what it takes to make the country a "safe, secure and peaceful destination."

Industry watcher Seatrade Insider reports the tourism-dependent country has beefed up manpower on its police force, instituted a new community-based policing system and spent millions of dollars on a new communications system for rapid response by law enforcement in the months since the brutal killing of a Star Clippers passenger.  read more »

New Tourism Police Force for Mexico

Mexico Tourism announces tourist Police force

(Dive Travel Business News - April 28, 2010) -- Mexico’s state tourism ministers have announced new measures for the country’s tourism sector, including the creating of a new tourism police unit in each state within the next 30 days. In 90 days, each state tourism minster must present urban development plans with an emphasis on the tourism sector and each state’s convention and visitors’ office must create a “Tourism Observatory,” which would essentially be a guide to the state’s tourism offerings. read more »

Fees Surprise Travelers at Check-in

Airline fees surprise travelers at check-in

(Dive Travel Buiness News - March 16, 2010) -- It's hard to figure out the true cost of travel these days. Travel Professionals, Tour Operators and their customers are struggling to play catch-up with the changing baggage fee scene along with a surge in airline ancillary fees for meals, premium seating, blankets, WiFi and unaccompanied minors. 

In addition to the changing policies on ancillary fees, each airline has its own fee policy for these items. For instance, the fee for a single bag on a United international flight is determined by a combination of baggage weight, direction of travel, ticket class, the date the ticket was purchased, the date of travel and whether the bag will be registered at the airport or ahead of time on United's website. Then there is the question of whether or not you'll get your bag at the other end.

The situation is further complicated when factoring in how these policies affect codeshare agreements between two carriers and international-travel issues such as whether the weight limit on a bag will apply on all legs of the travel itinerary. read more »

Travel Industry Responds to Haiti Earthquake Victims

(Travel Weekly - January 14, 2010) -- As the magnitude of the Haiti earthquake continues to unfold, the travel industry is reacting by setting up fundraising initiatives for disaster relief and recovery for the victims in the area. For the latest update of the services and aid being provided by travel companies worldwide click here.

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Travel Horizons Survey - No significant change in travel demand forecasted

TravelHorizons Survey Oct 2009

(DiveTravelBusinessNews.com - Dec 1, 2009) -- An estimated 53 percent of all U.S. households are planning at least one leisure trip between now and April 2010, down slightly from the 56 percent who stated the same intention in October 2008, according to the results of the Ypartnerships most recent travelhorizons survey.

The October 2009 survey (which is co-authored every 90 days with the U.S. Travel Association and evaluates demand over the next six months) suggests that the travel industry is not out of the woods yet and that value will be in vogue once again, Peter Yesawich, CEO of the Ypartnership reports.

"Without question, 2009 has been a year of considerable challenge for practically every travel service provider," Yesawich said. "So, as the year comes to a close, our thoughts turn to the year ahead with the hope that market conditions will improve. And for some in the industry, just "stabilize" would come as welcomed relief." read more »

Tourism Poised for a Turn-around?

Signs tourism may be taking off

(Travel Agent - Nov 6, 2009) -- Good news may be just around the corner for those of us in dive travel and tourism. The United Nations World Tourism Oragnizations's (UNWTO) recent World Tourism Barometer survey reports that the world's tourism decline may be poised for a rebound with expectations of moderate growth for 2010. 

The recent report points out that while the overall decline in international tourist arrivals was 7% between January and August 2009, the high season months of July and August saw only a 3% decline in arrivals. These statistics, combined with recent economic data point to a bottoming out of the downward spiral. More than 330 industry experts who responded to the survey concur that confidence is picking up.    

While PricewaterhouseCoopers has downgraded its US lodging industry expectations, its survey of overall industry performance indicates that we are in the initial stages of economic and lodging demand recovery.  read more »

First Day of Border Rules

(June 1, 2009 - DTN) - USA TODAY - New federal rules took effect Monday requiring anyone entering the country by land or sea — including U.S. citizens — to show a passport or other approved document.

Border officials reported no major delays, with agents using Day One as more of an exercise in education.

U.S. citizens returning home at the Dennis DeConcini Port of Entry in Nogales, Ariz., were waved through even if they didn't have the proper ID and handed a flyer explaining the new requirements.

Edith Serrano, a public affairs supervisor for U.S. Customs and Border Protection, said agents will try to help people through as long as they have some form of legitimate identification.

"It might delay them a little, but we are not going to deny a U.S. citizen from coming back from Mexico," Serrano said. read more »

When Client Turns Claimant - A travel agent's guide to disclaiming liability

A travel agent's guide to disclaiming liability

(Dive Travel Business News - June 3, 2009) - Regardless of destination, purpose, or price range, every traveler has the same goal for their trip: they want it to be perfect. Oftentimes, however, despite the best effort of a travel agent to plan and prepare the ideal itinerary, something unexpected happens. If the result of this unintended event is personal injury or property damage to the client, he or she will look for someone to blame. Suddenly, the travel agent becomes a convenient target for litigation and the friendly client turns into an angry claimant. Although the law recognizes the responsibility of an agent to a client under the proper circumstances, the law also recognizes the right of the agent to disclaim certain liability. read more »

WHTI: Real test is the July 1-4 holiday period

(June 1, 2009 - DTN) - Buffalo Business First - With the new era of border-crossing documentation now in effect, at least one member of Congress remains skeptical and wants further proof that the stricter identification mandates are not hurting the U.S. and Southern Ontario economies.

Rep. Louise Slaughter, D-Fairport, said she will be asking both the Department of Homeland Security and the State Department for reports in six months, and again, next June, for the true impact that the Western Hemisphere Travel Initiative is having on the local economies. The measure, which Slaughter hopes to introduce on Tuesday, will likely include 30 co-sponsors among her congressional colleagues — many from the 11 states that border Canada. read more »

Caribbean Week Marketing Conference

The Caribbean Tourism Development Co. will host the 15th annual Caribbean Marketing Conference on June 12th at the New Yorker Hotel as part of the events of Caribbean Week in New York, June 8 to 12, 2009.

Keynote speaker Philip Wolf, CEO of PhoCusWright, will address current and future trends impacting the travel, tourism and hospitality sectors in the Caribbean.

A panel discussion will follow Wolf’s address, with a focus on maximizing travel opporturnities in a down economy.

"The conference is an essential part of Caribbean Week and is especially vital this year as we chart a course for the Caribbean tourism industry in this time of global economic change," said Hugh Riley, interim secretary general of the Caribbean Tourism Organization.

For a full schedule of Caribbean Week events,visit www.onecaribbean.org.

U.S. border promises flexible implementation of June 1 deadline

June 1st deadline for passports

(Dive Travel Business News - May 29, 2009) -- The travel industry faces still another federal mandate with the June 1 deadline for implementation of the Western  Hemisphere Travel Initiative (WHTI). But luckily, the U.S. Customs and Border Protection (CBP) agency assures us they will be flexible and practical in implementation, allowing U.S. and Canadian citizens, if otherwise admissible, to be able to re-enter the United States when the new WHTI rules are implemented.

“CBP’s mission is to protect our borders,” said CBP Acting Commissioner Jayson P. Ahern. “WHTI implements a key 9/11 Commission recommendation by requiring secure travel documents while facilitating entry. We will be practical and flexible in implementing WHTI using the same informed compliance approach that proved successful during other major changes at our borders over the last two years.” read more »

Man with no fingerprints detained at US border.

Suspicious traveler detained at US border

(May 27, 2009 - DTN) - Immigration officials in the U.S. detained a man from Singapore after cancer medication caused his fingerprints to disappear, an oncologist says.

Cancer patients who are being treated with the commonly used drug, capecitabine, should carry a doctor's letter highlighting the side-effect when travelling to the U.S., oncologist Dr. Eng-Huat Tan of the National Cancer Centre said in a letter published Wednesday in the journal Annals of Oncology.

Foreign visitors to the U.S. are asked to provide fingerprints at the airport, and the images are matched with lists of valid visa holders and suspected criminals.

Capecitabine is used to treat cancers in the head and neck, breast, stomach and colorectum. One of its side-effects can be hand-foot syndrome: chronic inflammation of the palms or soles of the feet, ulcers or blisters that lead to temporary loss of fingerprints.

The patient, a 62-year-old man, had head and neck cancer that had spread but was responding to chemotherapy. He was prescribed capecitabine to prevent the cancer from recurring. read more »

Stuck on the Tarmac?

(Wednesday November 12, 2008 - CNN) -- A federal task force approved voluntary guidelines Wednesday for airlines and airports dealing with passengers stranded for hours on the tarmac but produced no fixed limit on how long they can be delayed before being allowed to leave planes.

Passengers who had hoped for stronger protections were left empty-handed by the guidelines.

"You have to admit that the game is still heavily weighted to business as usual," Kate Hanni, a passenger rights advocate, told her fellow task force members before voting against adoption of the report.

Passenger rights advocates said the report of the tarmac task force, as it is informally known, reflected demands by airline members that they have the flexibility to design their own response plans and not be pinned to a time limit for holding passengers on tarmacs.

Task force member Daniel Rutenberg of the International Airline Passengers Association also expressed disappointment at the lack of "time-specific triggers" for allowing passengers to return to gates and appealed to Transportation Secretary Mary Peters to address the issue. read more »

Larger Bottles of Liquid Medicine Allowed on Planes

(November 26, 2008 - The Salt Lake Tribune) --The Transportation Security Administration now permits passengers to board airplanes with large bottles of medically necessary liquids that exceed the agency's 3-ounce limit.

But there's a catch.

The catch is that passengers -- no matter how experienced with TSA security lines and procedures -- must go through specially marked family lanes equipped with scanners able to detect liquid explosives.

"It can delay your screening process if you have those liquids. But, on the other hand, it keeps you from having to put those items into checked baggage, as you had to before," said Dwayne Baird, TSA Salt Lake City spokesman, on Tuesday.

TSA rolled out the new procedure at Salt Lake City International Airport on Thursday - one week ahead of the Thanksgiving holiday, when, according to the Air Transport Association of America, planes are expected to be close to 90 percent full despite a projected 10 percent decrease in passenger numbers. read more »

Trends in Dive Travel - The Cayman Islands

(May 6, 2008 - Modern Agent) -- This is an excerpt from an editorial by James Ruggia of Modern Agent:

The Cayman Islands famous dive market is going through unusual times as PADI is reporting a decrease in the number of people taking the course for scuba certification.

But dive operators here are seeing a possible return to the Caribbean by divers as more exotic dive locales are priced out of the market. “Such exotic destinations as Fiji, Tahiti and Palau were doing well until about six months ago,” says Yvonne Oyler, a dive travel specialist with Cape Coral, Fla.-based Aqua Dreams Travel. “As the fear of a slowing economy took roost we’ve seen those travelers come back to the Caribbean. The Cayman Islands has great beaches, solid infrastructure, shopping, easy air access and really great diving. So it appeals to divers and their non-diving spouses.”

The Cayman Islands dive market, which is naturally attracted to the superb reefs and the far ranging visibility under water, is also trending away from strictly diving towards soft adventure activities ranging from deep-sea fishing to sea-kayaking. read more »

Travel Upside to Economic Woes

(May 12, 2008 - Travel Agent Central.com) -- Consumers are buzzing about the “R” word. With rising foreclosure rates, soaring gas prices and an economy teetering on recession, you’d think selling a vacation right now would be an impossible task. Not so, says Margie Jordan, owner, ASAP Travel in Jacksonville, FL.

Despite the state’s plummeting home sales and the second highest foreclosure rate in the nation, Jordan is coping by helping new and existing clients find value in travel. Still, “the economy definitely has had a less than desirable effect on my clients’ travel plans,” Jordan emphasizes, citing one soon-to-be-married client who previously purchased two homes as an investment. Now, his primary home is in foreclosure and he’s moved into a smaller investment property.

“He’s also made sacrifices in his Hawaii honeymoon plans as well,” Jordan says, noting that “the client is renting a timeshare from a friend at a deep discount rather than staying at the luxury hotel where he’s getting married.” read more »

Intl Travel Expected to Increase this Summer

(May 15, 2008 - Travel Daily News.com) -- In a first-ever summer forecast for foreign travel, AAA expects 25.1 million Americans will be travelling internationally this summer, an increase of 2.6 percent over the 24.5 million who were estimated to have traveled overseas last summer. The report includes all travel outside of the United States, including Canada and Mexico. According to the report, which was produced by Global Insight, American travelers will be spending $30.7 billion while traveling internationally during the months of June, July and August. American spending overseas will increase by 5.7 percent, primarily due to inflation and the weakness of the U.S. dollar compared to several major currencies.

“Americans are working harder and longer than ever, and they feel their vacation is a benefit that they have earned,” said Betsy Sell, Managing Director of Travel for AAA. “Foreign travel is still the ideal trip for many Americans, and summer is the prime season to go. So, Americans will rearrange their budgets and postpone some trips, but they are still interested in traveling abroad.” read more »

Profit from the Splurge Travel Phenomenom

(May 16, 2008 - Travel Trade) -- Some 58% of travel consumers willingly splurge on the right kind of experience, income does not determine who will splurge and who will not, younger travelers are more likely to splurge than older travelers and splurging is driven most often by the desire to create special memories and share unique experiences with loved ones.Those are the key findings in a recent study by PGAV Destination Consulting that explored the behavior and motivating factors of the so-called Splurge Traveler - that traveler who will choose to spend a little extra money on various travel experiences, amenities and products.

The study identified several specific motivators, both emotional and functional, driving travelers to splurge or not.

“We wanted to know why, to the degree that we could understand it at least, people choose to splurge and what’s really behind that,” Mike Konzen, vice president of PGAV Destination Consulting, told Travel Trade. read more »

Air Travel Squeezed by Govt Fees

(May 15, 2008 - CNNMoney.com) -- As if high fuel prices aren’t enough, airlines and passengers are getting pinched by rising taxes as the U.S. government demands a bigger piece of the pie.

About 20% of the price of a $300 domestic round-trip ticket goes to taxes and fees, according to the Air Transport Association, compared with 13% in 1992 and 7% in 1972.

“When the government decides to throw another tax on passengers, that is greatly hurting an already financially hurting industry,” said ATA spokesman David Castelveter. “We’ve long said that we are one of the most overtaxed industries, and we now are dealing with record-level fuel increases. The airline industry is in a worse financial situation than it was on 9/11.”

Rick Seaney, chief executive of online ticket vendor Farecompare.com, dissected ticket prices and estimated that the U.S. government reaped $40 billion in airline ticket taxes in 2007.

Seaney broke down the price of a $300 domestic round-trip flight: read more »

Big Bucks for Being Bumped

(April 17, 2008 - LA Times) -- Airlines were ordered Wednesday to pay passengers who are involuntarily bumped from flights as much as $800, the latest sign of a get-tough attitude toward the nation’s air carriers.

The new rule doubling the maximum compensation for bumped passengers, to take effect next month, is part of a package of measures announced by the Transportation Department to strengthen consumer protections and ease flight delays.

Ticket prices are expected to spike, again, as a result of another rule designed to ease congestion tied to the New York area’s clogged airports. Transportation officials also announced plans to add new routes out of the New York area.

The bumping rule, in the works for months, will take effect at a time when U.S. airlines are caught in a storm of bad news concerning aircraft safety, maintenance, flight cancellations and poor treatment of passengers. read more »

New US Border-Crossing Procedures

(January 21, 2008 - DTN) -- The U.S. Department of Homeland Security (DHS) is reminding travelers that beginning Jan. 31 border crossers will be asked to present documents denoting citizenship and identity when entering the United States through land and sea ports of entry. This change primarily affects United States and Canadian citizens, who have previously been permitted entry by oral declaration alone, and marks the transition toward standard and consistent documents for all travelers entering the country. It is also the start of a more robust and concerted public education campaign, intended to inform travelers of document requirements which will be implemented next year.

Beginning Jan. 31, travelers will be asked to present documentation from a specified list of acceptable documents when entering the U.S. at land and sea ports of entry. Examples include birth certificates and driver’s licenses. read more »

Expedited Passport Applications & Tips

(March 25, 2008 - DTN) -- Does your client need a passport in a jiffy? With the busiest travel season coming up, millions will be trying to get passports. Though the State Department has improved their performance, last spring travelers who applied for passports through the U.S. Passport Agency waited two to three months to receive passports.

In addition, new passports may be required before the old ones expire as many countries insist the passport must be valid for six months beyond the end of the trip. Some countries, like South Africa, insist on as many as three empty “Visa” pages in the passport. Even newborn babies need a passport if flying abroad, or a passport card if traveling by land or sea to Mexico, Canada or the Caribbean.

ItsEasy.com, a passport and visa expediting company, has introduced a list of tips for acquiring passports. The agency strongly suggests your clients apply at an authorized post office well in advance but for travelers who urgently need a passport they can try the expedited services at itseasy.com. read more »

PhoCusWright Study Results on Travel Distribution

(May 20, 2008 - Modern Agent) -- Last month PhoCusWright released the Travel Agency Distribution Landscape report, which describes agents today as a large, dynamic opportunity in the market. And that comes from an organization which has, until now, mostly focused on online travel.

PhoCusWright says that while the Internet has been a significant area of growth and central driver of change in travel distribution over the past decade, the traditional travel agency segment remains significant, compelling, and deserving of careful study and consideration. According to the report, U.S. travel agents sold $110 billion in 2006, representing 41 percent of the total $266 billion travel market. The report says agents sold $107 billion, or 38 percent of the market in 2007, and projects that agency sales will be 33 percent of the total market by 2009. Yes, that’s a drop, but the report notes specifically that the rate of share loss has slowed. read more »

Trend: Travel Agents in Comeback Mode

(Tuesday May 27, 2008 - Travel Trade) -- The traditional travel agent appears to be making a comeback, according to Ypartnership’s 2008 National Leisure Travel Monitor report. In fact, according to the findings, leisure travelers have been more likely to use a traditional travel agent this year - to obtain travel information and prices, or to make a reservation - than last year.

In 2008, nearly two in 10 leisure travelers used a travel agent to obtain information and prices, or to make a reservation. Among those seeking information/reservations for airlines and hotels, the number of travelers who used a traditional agent is even higher - three in 10.

In addition, three in 10 airline/hotel travelers are planning to use a traditional travel agent during the next 12 months.

These findings represent a significant increase of five percentage points over last year. read more »

Sinking Global Economy Affects Consumer Confidence

(January 11, 2008 - PATA) -- PATA is warning that rising oil prices, the spread of the sub-prime credit issue in international markets and the slow down in the U.S. economy are all taking their toll on world consumer confidence.

According to the latest Global Consumer Confidence Study conducted by The Nielsen Company, more than a quarter of global consumers expect a global recession in 2008, resulting in a dip in confidence in 21 of the 48 markets surveyed. Globally, more than 50 percent of people are concerned that a recession will lead to unemployment and inflation.

Thai, Chinese Taipei and Italian consumers are most pessimistic about a global recession in the next 12 months. However, 40 percent of the world’s consumers do not believe there will be a global recession next year. For more information, visit www.pata.org.

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Internet in the Skies

(April 5, 2008 - DTN) -- Aircell received critical FAA approvals bringing in-flight mobile broadband connectivity one step closer to the flying public who have consistently requested this service. Aircell is now the first and only communications operator to receive approvals from the FAA to provide air-to-ground in-flight mobile broadband for U.S. domestic flights.

With its manufacturing facility fully operational and approved by the FAA, Aircell is producing the equipment needed to bring its in-flight Internet service to American Airlines and Virgin America on Boeing 767-200 jets in 2008. Enough manufacturing capacity is in place to accommodate rapid service introduction to all future partners as well. For more information, visit : Aircell.com.

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Answers.travel answers travellers questions

(March 27, 2008 - DTN) -- Answers Corporation has announced the launch of ANSWERS.travel, a site that vows to answer any type of travel-related question. The company has trained travel agents across the globe who are able to answer most questions within 72 hours. It also features a service whereby users can ask any travel related question such as “I am going to Argentina in March, do I need to bring warm clothing?” An ANSWERS.travel representative will research the question and promptly answer it within 24 hours

The Site also has a tool that enables users to search the top 20 travel websites such as Expedia, Travelocity, Orbitz, Priceline, Kayak, HotWire, SideStep, and other major travel websites at the same time with one click without having to search each website individually.

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Edit Your Laptop Before You Travel

(April 25, 2008 - DTN) -- A word of advice for all professionals and travel clients traveling with their laptops: The Association of Corporate Travel Executives (ACTE) issued a warning to its members worldwide – and to all travelers traveling with their laptops– to limit proprietary information on laptop computers when crossing U.S. borders, and to eliminate any personal data, including photographs, finances and email that you do not want examined by Border Protection authorities.

The warning follows a decision by a federal appeals court on 21 April 2008 giving customs officials the unfettered authority to examine, copy, and seize travelers’ laptops – without reasonable suspicion.

“ACTE filed an Amicus brief contending that a traveler’s laptop was essentially intellectual property and not the same as luggage nor freight,” Susan Gurley, ACTE Global Executive Director, said. “The court has disagreed and this decision will have significant impact on travelers who have no idea their data is subject to search and seizure.” read more »

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